Helpling Logo

How it works

  • Independent and insured housekeepers
  • Clear and transparent prices
  • Secure online payment
Helpling Header New 2023 1
Helpling Header New 2023 1
Helpling Icons Map New 01

1. Enter your postcode

Enter your postcode to check if we currently have cleaners in your area.

Helpling Icons Apply New 01

2. Choose your cleaning plan

Select a convenient cleaning plan based on your needs and we will match you with a local, vetted cleaner.

Payment

3. Pay securely online

You'll only pay after the cleaning has taken place, easily and securely online.

Helpling Icons Service

4. Enjoy a spotless home

Enjoy a sparkling home and provide your feedback for constant quality improvement.

More than
1M
cleans
Over
100,000
satisfied customers
Customer rating
4.7/5
stars
Live in over
200
cities

FAQs

Helpling is a platform connecting independent providers with private customers in need of a cleaning service. On Helpling you can request occasional or regular bookings, accordingly to your needs. Our partners are all independent providers with experience in the sector. They are covered by a liability insurance for damages up to 5.000.000€ (with a deductible of 500€).

Fair pricing is very important to us. All of the cleaners registered on our platform set their own hourly rates. You as a customer can choose your price range by selecting cleaners during the booking process. While creating your booking, you have the opportunity to view profiles and compare reviews and prices to select the providers in the price range that suits you best.

Every customer is different and if it’s the cleaner’s first visit to your home, it’s good to give them some guidance. Ideally, write down a list of cleaning priorities (you can do it per room or for your entire home). This will help them to focus on the areas that are important to you. When your cleaner arrives, give them a tour and highlight your priorities and any fragile surfaces or items. Don’t forget to show where to find your cleaning products and if you have any preferences or surfaces that need special care, make sure to let your cleaner know.

To get the best results possible, we recommend to have all the important cleaning supplies at hand:

Cleansers

  • Multi-purpose detergent
  • Degreaser
  • Toilet cleaner
  • Limescale

For the floor

  • Vacuum cleaner or broom
  • Bucket and mop

4 cloths

  • For the toilet
  • For the bathroom
  • For the kitchen
  • For all other surfaces

Sponge

Duster

We do our best to help you find the right cleaner for your home. However, if for any reason you would like to change your provider, you can easily do so in your account and send a new request for another one. It is important to let us know why you would like a replacement so we can help you find the perfect match for you and your home.

Yes, in the unlikely event of damage, you don’t have to worry. All cleaners are covered by a liability insurance for damages above 500€. For damages below 500€, you can directly reach out to the cleaner involved and align with them on the compensation that you may expect. For damages over 500€, contact our customer service: we will support you and your provider in all communications with the insurance company.